Express your dissatisfaction! Complain! Terminate!
Below is the termination letter I am sending my wireless phone provider. Their service sucked from Day 1 but it took me more than a year to decide to terminate their services because I was too lazy to draft a termination letter.
25 May 2009
***** CENTER
[Insert the company address here]
Re : Notice of Termination of Line
---------------------------------------
Gentlemen: [I am seething mad. I don't have time to be gender sensitive.]
I am Mrs. G, the subscriber of telephone number 02******* with ***** Wireless Account No. *********. I am terminating my account effective immediately.
The unit I was given have not worked properly from the very beginning. If you check my account usage, you will notice that I rarely made or received any calls. My number is always busy or cannot be reached even if I am not using it. It takes almost 15 seconds before my call is connected, if ever it is connected.
Last week, I sent my phone unit to your center. My representative was told that I could either pay P3,000 for the repair of the unit or pay P799 for a replacement. I called your customer service center to request for the waiver of the replacement fee but it was flatly refused.
Since I could easily get a brand new unit from **** for the same amount it would cost to get a replacement from *****tel, I decided to terminate my account with you and open another one with ****.
While I am paying my current bill (May 2009), I am terminating my account immediately because I am dissatisfied with your service. I expect not be charged henceforth.
Signed
Mrs. G
RECEIVED by:
_________________________
(Name and Signature)
Date: ____________________
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6 years ago
